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Customer Satisfaction Survey
Identification: If you wish to integrate this improvement process in a joint partnership, we would appreciate your identification
COMPANY
*
Name
responsibility
Email
Contact
Imagem Global
COMPANY CREDIBILITY
*
1
2
3
4
N/A
ethic
*
1
2
3
4
N/A
Global Image of the company
*
1
2
3
4
N/A
Viaturas
Exterior Image
*
1
2
3
4
N/A
Cleaning
*
1
2
3
4
N/A
Adequacy to the requested services
*
1
2
3
4
N/A
Motorista
Presentation
*
1
2
3
4
N/A
collaborative attitude
*
1
2
3
4
N/A
Professionalism
*
1
2
3
4
N/A
customer relationship
*
1
2
3
4
N/A
Compliance with safety standards during loading and unloading operations
*
1
2
3
4
N/A
Serviço
Service/Courtesy and Friendliness
*
1
2
3
4
N/A
Service/Professionalism
*
1
2
3
4
N/A
Availability/Responsiveness
*
1
2
3
4
N/A
business relationship
*
1
2
3
4
N/A
Problem solving
*
1
2
3
4
N/A
Delivery of goods in good condition
*
1
2
3
4
N/A
Greetings with schedules
*
1
2
3
4
N/A
In case your answer was situated in the bad or medium levels, we would be grateful for the indication of the respective reasons:
In order of priority, please indicate your suggestions for improvement and recommendations:
What are the 3 most relevant aspects in the process of selecting a transport company as a preferential partner?
Additional comments:
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