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Customer Satisfaction Survey
Company
*
Name
Responsibility
Email
*
Contact
Performance Levels:
1 - Bad
2 - Medium
3 - Good
4 - Very Good
N/A - Not Applicable
Global Image
Company Credibility
*
1
2
3
4
N/A
Ethic
*
1
2
3
4
N/A
Global Image of the company
*
1
2
3
4
N/A
Vehicles
Exterior Image
*
1
2
3
4
N/A
Cleaning
*
1
2
3
4
N/A
Adequacy to the requested services
*
1
2
3
4
N/A
Driver
Presentation
*
1
2
3
4
N/A
Collaborative attitude
*
1
2
3
4
N/A
Professionalism
*
1
2
3
4
N/A
Customer relationship
*
1
2
3
4
N/A
Compliance with safety standards during loading and unloading operations
*
1
2
3
4
N/A
Service
Service/Courtesy and Friendliness
*
1
2
3
4
N/A
Service/Professionalism
*
1
2
3
4
N/A
Availability/Responsiveness
*
1
2
3
4
N/A
Business relationship
*
1
2
3
4
N/A
Problem solving
*
1
2
3
4
N/A
Delivery of goods in good condition
*
1
2
3
4
N/A
Greetings with schedules
*
1
2
3
4
N/A
In case your answer was situated in the bad or medium levels, we would be grateful for the indication of the respective reasons:
In order of priority, please indicate your suggestions for improvement and recommendations:
What are the 3 most relevant aspects in the process of selecting a transport company as a preferential partner?
Additional comments:
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